The purpose of this course is to help
participants become more effective in engaging and influencing others;
equipping them with various tools, models and processes to support their
success in stakeholder relationships.
with people, rather than facts or technical needs, is arguably the single most
complex challenge for any Planner. In any business or project situation, there
are many different groups and individuals who need to be engaged and kept
informed. At times this can seem overwhelming and it is often hard to see how
to keep everyone satisfied. Effectively engaging others is fundamental to
success, as it ensures higher value outcomes are delivered, people have a more
positive experience and risks and cost overheads are reduced.
course presents proven “how to” steps and methods. It covers the five steps of
stakeholder relationship management: identify – prioritise – understand –
engage – measure, taking a methodical approach, exploring issues, providing
tools to help improve effectiveness and using examples.
as this, the course gives an overview of the stakeholder management strategies
that can be applied and provides practical guidance on how and when to apply
them to different stakeholders. A number of practical templates and checklists
are provided for use by participants. Real-life situations are used to
demonstrate how the process and ideas have been applied in planning and other
of examples are used, a small sample being:
Stimulating engagement through other trusted parties to
generate stakeholder interest in long term planning
What happened when a developer engaged early and
constructively with Council Officers on a plan change
An approach that helped resolve conflicting stakeholder
requirements in a planning process
How a poor relationship between a power company and
community was turned around to become more constructive and positive in
the interests of both parties
A situation where Council and community worked
collaboratively in an Environment Court mediation, and the outcome of that
How a complex bus-way project successfully used a
variety of engagement strategies with different stakeholder groups.
course will help participants become more effective at engaging others by
developing their understanding and insight about human relationships. It will
also equip them with practical, proven tools and processes to support their
Understand the process for identifying, prioritising
and managing stakeholders
Develop a deeper understanding of stakeholders & their
Become more effective at communicating with and
Know what engagement strategies to use and how to use
Understand more about how to plan and manage
models and methods:
models, methods and ideas introduced will stimulate thinking as well as provide
a take-out toolkit. Participants will apply these to their own business
situation so that they leave with practical ideas and actions to put in place.
toolkit provided includes:
Stakeholder Management process
Stakeholder prioritisation - based on influence v
interest and value vs effort
Stakeholder Engagement Strategies
The Value Exchange model
Neuro Linguistic Programming (Visual, Auditory,
Participants also discuss ‘distinctions’ – such as
wants vs needs, engage vs consult.
Gillian is an experienced consultant, business coach and
catalyst for positive change, with extensive experience in developing effective
relationships to deliver outcomes of value to stakeholders. Gillian has a
strong track record in helping parties establish successful partnering
ventures. She has developed business partnerships, been involved in (and
accountable for) outsourcing and large complex relationships, including
alliances between large NZ and Global corporations.
Registration is easy! Simply click the ‘Add to Cart’ button above and follow the prompts.
If you cannot see an 'Add to Cart' button above, it means online registrations have closed. If there are still tickets available we may be able to accept late registrations, please click here if you are interested in attending.
This will be emailed to all attendees after registrations have closed. If you do not receive the link, please check your junk/spam folder before contacting the office.
NOTE - If you are interested in attending a workshop please register early to ensure it goes ahead. Minimum numbers are required for a workshop to run. This generally ensures there is sufficient people to allow different experience and views to be part of the discussion within the course setting. Registrations for online events normally closes 3 days prior to the event.