Effective Stakeholder Engagement

The workshop presents proven “how to” steps and methods. It covers the five steps of stakeholder relationship management: identify – prioritise – understand – engage – measure, taking a methodical approach, exploring issues, providing tools to help improve effectiveness and using examples.

Purpose of workshop:

To help participants become more effective in engaging and influencing others; equipping them with various tools, models and processes to support their success in stakeholder relationships.

Summary of workshop:

Dealing with people, rather than facts or technical needs, is arguably the single most complex challenge for any Planner. In any business or project situation, there are many different groups and individuals who need to be engaged and kept informed. At times this can seem overwhelming and it is often hard to see how to keep everyone satisfied. Effectively engaging others is fundamental to success, as it ensures higher value outcomes are delivered, people have a more positive experience and risks and cost overheads are reduced.

As well as this, the workshop gives an overview of the stakeholder management strategies that can be applied and provides practical guidance on how and when to apply them to different stakeholders. A number of practical templates and checklists are provided for use by participants. Real-life situations are used to demonstrate how the process and ideas have been applied in planning and other situations.

This workshop will help participants become more effective at engaging others by developing their understanding and insight about human relationships. It will also equip them with practical, proven tools and processes to support their success.

Key Learning Outcomes:

• Understand the process for identifying, prioritising and managing stakeholders

• Develop a deeper understanding of stakeholders & their needs

• Become more effective at communicating with and influencing others

• Know what engagement strategies to use and how to use them

• Understand more about how to plan and manage relationships.
  
  

Key models and methods:

The models, methods and ideas introduced will stimulate thinking as well as provide a take-out toolkit. Participants will apply these to their own business situation so that they leave with practical ideas and actions to put in place.

The toolkit provided includes:

• Stakeholder Management process

• Stakeholder prioritisation

• Stakeholder Engagement Strategies

• The Value Exchange model

• Neuro Linguistic Programming (Visual, Auditory, Kinaesthetic)

• Body Language

• Underlying drivers of human behaviour

• And more…
  
  
  

Other features:

• Key concepts explored include: trust, influence, value, exchange, relationships

• Participants also discuss ‘distinctions’ such as wants vs needs
  
  
  

Presenter:

Gillian Taylor

Gillian is an experienced consultant, business coach and catalyst for positive change, with extensive experience in developing effective relationships to deliver outcomes of value to stakeholders. Gillian has a strong track record in helping parties establish successful partnering ventures. She has developed business partnerships, been involved in (and accountable for) outsourcing and large complex relationships, including alliances between large NZ and Global corporations.

Registration is easy! Simply click the ‘Add to Cart’ button above and follow the prompts.

Hope you can join us!